FAQs
Got any questions about claiming your Pigbybank? Hopefully you’ll find the answers here.
How long will my Pigbybank take to arrive?
Your Pigbybank should arrive within 28 days. If it doesn’t, please contact the helpline on 0345 1130 101. You can reach us Monday to Friday 9am - 5pm and 10am - 1pm on Saturday.
Can I get another Pigbybank?
If you want another Pigbybank you can buy them online by clicking here.
Are some children too young for a Pigbybank?
Pigbybanks are only suitable for children aged 3 and over.
How much money will fit in a Pigbybank?
That depends which coins you put in. If you were to use only pennies your Pigbybank will hold £4.67, but it’ll hold £314 worth of £2 coins. Assuming you save a mixture of coins, the average amount a Pigbybank will hold is £65.
My Pigbybank is damaged. What should I do?
If your Pigbybank is damaged when it arrives please check the instructions on the despatch note that came with it. To get a replacement or refund, you should return your Pigbybank within 21 days of receiving it. To do this, simply remove the return address label from the despatch note and attach it to the parcel. Then complete the correct section on the despatch note, giving the reason for returning your Pigbybank and stating whether you want a refund or a replacement. Make a note of your customer number, which is located below your name and address, and pop the completed form in the parcel before sending it back. If you have any questions, please contact the helpline on 0345 1130 101.